gg Terms and Conditions
Please read these rules carefully before using the gg platform. These terms and conditions form a legally binding agreement between you and gg.
Introduction and Applicability
These terms and conditions apply to all services, betting markets, casino games, and promotional activities on the gg platform. By registering on the gg website or mobile app, or by using any of its services, you are considered to have accepted these terms.
gg reserves the right to amend these terms and conditions at any time. Continued use of the service after any changes means you have agreed to the updated terms. The latest version will always be available on this page.
1.1 Obligation to Comply with the Terms
By opening an account on this platform, the user confirms that they have read, understood, and agreed to comply with these terms and conditions. gg reserves the right to close any account belonging to an underage or ineligible person and to withhold deposited funds.
1.2 Language and Interpretation
These terms and conditions have been prepared in Bengali. If any confusion or ambiguity arises, please contact the gg support team. For detailed information about all platform activities, visit our Frequently Asked Questions (FAQ) section.
Account Registration and Eligibility
To open an account with gg, users must provide accurate and truthful information. Registering with false or incomplete information may result in account cancellation and forfeiture of deposited funds.
2.1 Eligibility Requirements for Registration
- The user must be at least 21 years of age.
- Each individual may open only one account.
- The name, date of birth, and mobile number provided during registration must be accurate.
- Operating multiple accounts from the same device or IP address is prohibited.
- Account credentials may not be shared or transferred to anyone else.
2.2 Identity Verification (KYC)
gg may request identity verification at any time. Withdrawals may be on hold until verification is complete. To learn how your personal information is stored and used, please read our Privacy Policy.
2.3 Account Security
It is the user's responsibility to keep their account password and login details confidential. If you suspect unauthorised access, notify the gg support team immediately. gg will never ask for your password by phone or message.
Deposit and Withdrawal Rules
All transactions on gg are handled entirely through mobile wallets. Deposits and withdrawals are currently available via bKash, Nagad, Rocket, and Upay.
3.1 Minimum Deposit and Withdrawal Amounts
3.2 Withdrawal Processing Time
Withdrawal requests generally take between 15 minutes and 2 hours to process. Once completed, the funds will be delivered to your mobile wallet.
3.3 Transaction Terms
- Deposited funds must come from the user's own mobile wallet.
- If verification for a withdrawal request is incomplete, processing may be delayed.
- Withdrawals may be restricted if the wagering requirement for an active bonus has not been met.
- In the case of suspicious transactions, gg reserves the right to hold funds until verification is complete.
3.4 Erroneous Transactions
If an incorrect amount is deposited or credited due to a technical error, gg reserves the right to correct or reverse that amount. Funds sent in error by the user are non-refundable.
Bonus and Promotional Offer Terms
All bonuses and promotional offers from gg are provided under specific terms and conditions. Bonus funds are not direct cash — a set wagering requirement must be met before withdrawal.
4.1 Welcome Bonus
Example: Depositing ৳1,000 gives you a ৳2,000 bonus, for a total balance of ৳3,000. To make it withdrawable, you must wager ৳2,000 × 25 = ৳50,000.
4.2 Other Promotional Offers
- gg Weekly Reload Festival: 50% bonus, up to ৳10,000; wagering 20x; minimum deposit ৳300.
- gg Slot Adventure Bonus: 75% bonus, up to ৳8,000; wagering 25x; applicable to slot games only.
- gg Cricket Win Celebration: 30% bonus, up to ৳5,000; wagering 15x; applicable on deposits to cricket markets.
- gg Birthday Special Reward: up to ৳2,000; wagering 10x; credited automatically once a year on your birthday.
- gg Refer a Friend Promotion: up to ৳3,000; wagering 12x; for each active referral.
4.3 General Bonus Rules
- Multiple bonuses may not be claimed at the same time unless specifically permitted.
- Eligibility for bonuses will be assessed and determined by gg.
- Winnings related to a bonus are not withdrawable before the wagering requirement is met.
- Bonus abuse or attempting to claim bonuses from multiple accounts may result in account cancellation.
Game and Betting Rules
gg offers various types of games including slots, live casino, sports betting, and fishing games. Each game or market has its own rules, which should be read before playing.
5.1 General Betting Rules
- Once a bet is confirmed, it cannot be changed or cancelled.
- If a game is interrupted due to a technical issue, gg will decide whether to void or restart that round.
- If any software or website vulnerability is exploited to achieve abnormal winnings, those winnings will be voided.
- Betting limits are set by gg and may be changed at any time.
5.2 Sports Betting
Betting is available on various sports including cricket and football. If a match is cancelled, suspended, or altered, the settlement of related bets will follow gg's own rules. Odds may change at any time — the odds at the time a bet is confirmed are final.
5.3 Match Fixing and Fraud
VIP Programme Terms
The gg VIP programme has five levels — Bronze, Silver, Gold, Platinum, and Diamond. You can advance to higher levels through regular play, and each level comes with weekly cashback benefits.
6.1 Weekly Cashback Rates
- Bronze: Up to 0.3% cashback on the week's net losses.
- Silver: Up to 0.6% weekly cashback.
- Gold: Up to 0.9% weekly cashback.
- Platinum: Up to 1.2% weekly cashback.
- Diamond: Up to 1.5% weekly cashback.
6.2 VIP Level Terms
- Cashback is calculated on the week's net losses (total losses minus total winnings).
- The criteria for determining VIP levels are set by gg.
- gg reserves the right to change any member's VIP status for any reason.
- VIP benefits are non-transferable.
Responsible Gaming Policy
gg believes that gambling or betting should be for entertainment purposes only. We encourage our users to enjoy games in a healthy and controlled manner. Read our detailed responsible gaming guidelines and set your own limits.
7.1 User Responsibilities
- Bet within your means — never bet with borrowed money.
- Avoid repeatedly placing bets in an attempt to recover losses.
- If needed, contact the support team to set up self-exclusion or deposit limits.
7.2 Protection of Minors
gg's services are strictly for individuals aged 21 and above. Parents and guardians are requested to ensure that minors cannot access this platform. Keep your account credentials secure and do not share them.
Account Closure and Funds Policy
A user may request to close their account at any time. Likewise, gg reserves the right to suspend or permanently close an account under certain circumstances.
8.1 Reasons for Account Closure by gg
- Registering with false or fraudulent information.
- Operating multiple accounts or attempting bonus fraud.
- Attempting to manipulate the platform's software or game systems.
- Suspected involvement in money laundering or illegal activities.
- Breach of any significant clause of these terms and conditions.
8.2 Funds After Closure
If an account is closed due to a breach of the terms, any earned bonuses and winnings from those bonuses will be forfeited. However, whether verifiable original deposited funds are returned will be decided by gg after review.
Limitation of Liability
gg strives at all times to ensure a reliable and uninterrupted service. However, gg's liability will be limited in the following circumstances.
9.1 Service Interruptions and Technical Issues
The service may be temporarily disrupted due to internet connectivity issues, server maintenance, third-party software problems, or natural disasters. No compensation will be provided by gg in such circumstances.
9.2 Third-Party Services
Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution) and payment providers have their own terms and conditions. gg is not directly liable for any issues with their services, but will cooperate to help resolve problems.
9.3 Risk of Gambling
Contact and Customer Support
If you have any questions about these terms or any gg service, please contact our support team. gg provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.
10.1 Contact Methods
- Live Chat: Instant support is available through the chat icon on the website.
- Email: [email protected]
10.2 Complaint Resolution
If you have a complaint, please raise it first via live chat. For complex matters, send full details by email. gg is committed to resolving all complaints within a reasonable time.
To learn more about gg, visit our about us and mission page.
Finished reading the terms?
Start playing safely now and enjoy all the benefits gg has to offer.
Go to gg Login page