gg Privacy Policy

Section 01

Scope of Data Collection

We collect certain personal information for account registration and to provide services on the gg platform. This information is used solely for operating services, ensuring security and meeting legal obligations.

1.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport details (for identity verification)
• Mobile number and email address
• Current residential address

1.2 Financial Information

• Records of deposit and withdrawal transactions
• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Transaction amounts, dates and status

1.3 Account and Activity Information

• Username and encrypted password
• Game play history and betting activity
• Bonus claims and usage details
• Login times, IP addresses and device information

1.4 Technical Information

• Browser type and operating system
• Device identifier information (Device ID)
• Website usage behaviour and navigation data
• Cookie and session storage data

Section 02

Methods of Data Collection

gg collects user information through various methods. Details about each method are provided below:

2.1 Directly Provided Information

You provide information directly when you create an account on gg, fill out a registration form, complete the identity verification process, or contact our support team. This information is collected with your informed consent.

2.2 Automatic Collection

Certain information is collected automatically while you use the gg website or application — such as login logs, gaming session data and technical data. This information is used for security monitoring and improving service quality.

2.3 Through Third Parties

We work with trusted verification services for identity verification and fraud prevention. Through this process, your ID information is securely verified with the relevant service.

2.4 Transaction Processing

During deposits or withdrawals, information required for payment processing is exchanged with the relevant mobile wallet service. This information is used solely to complete the specific transaction.

Section 03

Purposes of Data Use

gg processes your information only for specific and lawful purposes. Your information may be used for the following reasons:

3.1 Account and Service Management

• Account creation, verification and management
• Ensuring service quality and resolving technical issues
• Saving your preferences and settings
• Providing 24/7 live chat and email support

3.2 Financial Transaction Processing

• Processing deposits and withdrawals
• Maintaining transaction history and statements
• Preventing fraud and money laundering
• Managing bonuses and promotions

3.3 Security and Compliance

• Preventing unauthorised access
• Age verification (confirming 21+)
• Detecting multiple accounts
• Meeting applicable legal obligations

3.4 Service Improvement

• Reviewing and improving user experience
• Testing new games and features
• Evaluating overall service quality

We analyse activity data to ensure responsible gaming. To learn more, read our Responsible Gaming Policy.

Section 04

Data Storage and Security

The security of your information at gg is our top priority. We follow industry-standard security practices.

4.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive stored information — particularly passwords and financial details — is kept secure using advanced encryption algorithms.

4.2 Access Control

Only authorised staff can access your personal information. Every access is logged and regularly audited. We follow role-based access control to protect data internally.

4.3 Server Security

gg's server infrastructure is under continuous monitoring. Regular security tests and vulnerability assessments are carried out. Backup systems ensure your information remains intact in the event of any technical issue.

4.4 Response to a Data Breach

If a data security breach occurs and it affects your information, gg will notify the affected users as quickly as possible via email or direct message.

Section 05

Sharing Data with Third Parties

gg does not sell or rent your personal information to third parties. However, limited information is shared in certain cases for operating services:

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket and Upay to process deposits and withdrawals. This information is used solely to complete the specific payment and is subject to the respective provider's own privacy policy.

5.2 Identity Verification Services

During account verification, we use trusted KYC (Know Your Customer) services. Information provided through this process is used solely for identity confirmation.

5.3 Game Providers

Session-specific information is exchanged with the servers of Evolution, Pragmatic Play Live, JILI, PG Soft and other game studios to run games. This information includes only what is necessary to manage the game session.

5.4 Legal Requirements

We may be required to provide necessary information in response to applicable laws of Bangladesh, court orders or lawful requests from government authorities.

5.5 Conditions for Sharing Data

Before sharing data with any third party, gg ensures that the relevant party complies with appropriate data protection standards. We enter into agreements with third parties so that they use the information received only for the stated purpose.

Section 06

Cookies and Tracking Technologies

gg uses cookies and similar technologies to operate the website and application effectively.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are needed to maintain login sessions, store security tokens and remember user preferences. Disabling these cookies will prevent the service from working properly.

6.2 Functional Cookies

These cookies are used to provide your language preferences, display settings and a personalised experience. They retain the same settings on your next visit.

6.3 Analytics Cookies

We analyse aggregate usage data to improve service quality. This information is processed in anonymous and aggregated form and is not used to identify any individual.

6.4 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some gg services to not work properly.

Section 07

User Rights

As a gg user, you have the following rights over your own information. Contact our support team to exercise these rights.

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will fulfil your request within a reasonable time.

7.2 Right to Correct Information

If any information on your account is incorrect or incomplete, you may request a correction. The correct information will be updated after identity verification.

7.3 Right to Delete Information

You may request to close your account. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

In certain circumstances, you may object to specific types of processing of your information. However, it may not be possible to stop processing that is essential for operating the service.

7.5 Right to Data Portability

You may request your account information in a structured, commonly readable format.

For more information about these rights, visit our FAQ section.

Section 08

Data Retention Period

gg retains your information only for as long as necessary. The retention periods for different types of information are outlined below:

8.1 Active Account Information

Essential account information is retained for the entire duration your account remains active. This is necessary for providing the service and maintaining your history.

8.2 Financial Transaction Records

Due to financial regulations and fraud prevention requirements, transaction records are retained for at least five years after account closure.

8.3 Identity Verification Documents

As required by law, KYC documents are securely retained for a specified period after account closure.

8.4 Inactive Accounts

For accounts that have been inactive for an extended period, if no response is received after gg notifies via email, the personal information may be anonymised or deleted.

Section 09

Protection of Minors' Data

gg strictly prohibits use of the platform by persons under the age of 21. This policy applies to adults (21+) only.

9.1 Age Verification

Age verification is mandatory at the time of account registration. If anyone under the age of 21 attempts to register, their account creation request will be rejected.

9.2 If a Minor's Information is Identified

If it is established that an account holder is under the age of 21, the relevant account will be closed immediately and all collected information will be appropriately deleted or retained as required by law.

9.3 Appeal to Parents and Guardians

If a parent or guardian believes that their child or dependent has created an account on gg, please contact our support team immediately.

Section 10

Policy Changes

This privacy policy may be updated from time to time due to service improvements, legal changes, or regulatory requirements.

10.1 Notification of Changes

For significant changes, we will send a notification to your registered email. We will endeavour to inform users at least 30 days before any significant changes take effect.

10.2 Continued Use After Changes

Continuing to use gg services after the new policy takes effect will indicate that you have accepted the updated policy. If you do not agree with the changes, you may stop using the service and request account closure.

10.3 Archive

Previous versions of the policy are kept on record. If needed, you may contact us to request a copy of an earlier version.

Section 11

Contact & Complaints

For any questions about this privacy policy, requests to access information, or complaints, please contact us. gg's support team is available 24 hours a day, 7 days a week in both Bengali and English.

To learn more about us, read our About Us page.