Responsible Gaming Commitment
gg believes entertainment is meaningful only when it is enjoyed in a controlled and mindful way. Knowing your own limits and seeking help when needed is the mark of a truly smart player.
For Adults Only
What is Responsible Gaming and Why Does It Matter
Playing games at gg is primarily a form of entertainment — it is not a guaranteed way to earn money. Whether it is slots, live casino, or sports betting, the chances of winning and losing are never equal. It is wise to decide in advance how long you will play and how much you will spend in each session.
Our Terms and Conditions clearly state that all gg services are for people aged 21 or above only. Age verification is active, and providing false information when creating an account is strictly prohibited. Make sure that no underage member of your household can access the account.
If you feel your gaming habits are getting out of control, do not delay — contact our support team directly via gg's 24/7 live chat or email. Our team is ready to help in both Bengali and English.
Tools for Setting Your Own Limits
gg provides a number of practical tools that let you set your own boundaries around play. Using them is not a sign of weakness — it is a sign of awareness.
Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month. Lowering the limit takes effect immediately; raising it takes a little time.
Session Time Limit
Set how long you can play in one go. When the time is up, the system will automatically notify you so that you do not spend more time than intended.
Loss Limit
Enabling this rule in advance means betting stops once you have lost a set amount, making it easier to avoid a damaging session.
Reality Check
At set intervals a notification appears so you can see how long you have been playing and how much you have spent in total.
Temporary Break
You can temporarily close your account for anywhere from 24 hours up to 30 days — no questions asked.
Self-Exclusion
If you need a long-term break, activate self-exclusion. During this period logging into the account or making any transaction becomes completely impossible.
Request Self-Exclusion
Fill in the form below or let us know directly via 24/7 live chat. Our support team will guide you in Bengali.
Recognise the Warning Signs
If you notice even one of these signs in yourself or someone close to you, take it seriously. Becoming aware in time can prevent a great deal of harm.
Playing Beyond Your Budget
Betting with money meant for household expenses, rent, or other essential needs is a clear warning sign.
Chasing Losses
Repeatedly placing larger bets to try to win back lost money — this cycle becomes harder and harder to break.
Hiding It from Family
If you find yourself keeping your gaming a secret from family or friends, it is a sign that the habit is getting out of control.
How to Get Help
Asking for help takes courage. gg and the people around you are here for you.
gg Live Chat Support
Our team is available via live chat seven days a week, twenty-four hours a day. Talk to us in Bengali or English and we will help you activate the tools that suit you.
Contact by Email
Support is also available by email alongside live chat. Write to us with the details of your situation — the team will respond confidentially.
Family and Trusted People
Talk openly with the people close to you. Support from family is the most effective source of strength on the road to recovery.
Professional Counselling
Do not hesitate to consult a psychologist or addiction specialist. Professional support increases the chances of recovery.
Support Groups
Sharing experiences with people who are going through the same situation reduces isolation and makes the path to recovery clearer.
Under gg's Privacy Policy, all communication related to responsible gaming is handled in complete confidence. Your information is not shared with third parties.
For more information, visit the responsible gaming section on our FAQ page, where everything from setting limits to closing an account is covered in detail.
gg's Commitment to You
gg is not just a gaming platform — it is an effort to build a responsible environment. The safety of every player is our primary goal.
- A strict 21+ age verification process is maintained for every account.
- All limit-setting tools are completely free and available for immediate use.
- Our trained support team is specially equipped to assist with responsible gaming matters.
- Self-exclusion requests are actioned as soon as they are received — no delays.
- If unusual behaviour is detected, we may proactively reach out with care.
- SSL encryption and secure data management are always active.
Frequently Asked Questions
Common questions about responsible gaming.